ACSIA Help Center

General product and sales question

Maide UYGUR
Maide UYGUR
  • Updated

2. Do you sell direct or through partners?

 
We are a partner centric company and have a rapidly expanding partner ecosystem across EMEA and South America consisting of:
✔ Value Added Resellers
✔ Managed Security Services Providers
✔ Services Partners
✔ Independent Software Vendors
✔ Managed Services Providers
Please contact us if you would like to join our expanding list of partners or if you would like us to connect you to a partner near you.
 

3. Is ACSIA sold as a license or an annual subscription, and what does it include?

 
Like many open source solutions, ACSIA is sold on an Annual Subscription basis, although it may be purchased through our Managed Service Providers monthly or paid as you go through cloud platforms. An active subscription enables the product to be downloaded from our servers (or consumed as a service), access our license database and comes with product updates, product upgrades, knowledge repositories and a support level agreement.
 

4. Are ACSIA subscriptions sold per device, per user or storage volume basis?

 
ACSIA subscription is sold based on the quantity of physical or virtual systems in an environment, with each physical or virtual server consuming one device subscription. 

Subscriptions for Containers (docker, CRI-O, Kubernetes, containers, etc.) are consumed based on the number of physical or virtual servers on which they reside (the number of containers is unlimited).

Subscriptions for desktops and laptops are calculated on a 10:1 basis, with ten such devices equating to one server device.
 

5. How often are upgrades to ACSIA released?

 
Product releases are generally released quarterly or twice a year.
 

6. Are ACSIA XDR Plus upgrades installed incrementally?

 
Yes, ACSIA XDR Plus upgrades are installed incrementally.
 

7. Does 4Securitas offer cyber security consultancy services?

 
We are a product company and only offer existing customers consultancy services with our partners.
 

8. Do you offer trials or demonstrations of ACSIA XDR Plus?

 
We are happy to provide demonstrations of the ACSIA XDR Plus product or trial copies of the product to test in your environment.
 

9. Our company is being bought, or we are changing our outsourced partner. Can the subscriptions be moved to the new company or Managed Services Partner without penalty?

 
Yes, we must be advised of such changes, but subscriptions can be transferred without penalty.